Number Portability can be completed only if you have the migration code provided by the telephone operator for the dedicated fax line, and if there is only one number on a traditional analog or single ISDN line. In both cases, there cannot be an ADSL line present on the fax line, either contractually or physically.
It is also necessary that the request be made by the subscriber of the line, and all telephone operator invoices for the line to be transferred must be paid up.
Providing exact information is the best guarantee for fast, trouble-free number portability.
When the number is transferred from previous telephone operator to Messagenet, the customer loses all additional services connected with the line.
Number Portability is a free additional option with the service FAXin. To get it, you must activate FAXin, which allows you to receive an unlimited number of faxes at your email address, for the price of 60.50 € (VAT included) euro per year, VAT included (plus an 18.15 € (VAT included) euro activation fee).
Approximately three weeks.
With FAXout you can send faxes anywhere in the world from your email address or from the web. Therefore, you can send the documents directly from your computer without having to print them first.
If you have a scanner or multifunction printer, it is also possible to send documents that must be filled out manually and/or require a signature: just create the documents in PDF format and then send them from the computer with FAXout.
FaxOut is automatically activated for all registered Messagenet users that buy a recharge. Look at our rates and the instructions. Also, if you have a traditional analog line that you use to make and receive calls, and you kept your fax machine, you can simply hook it up to the line with a socket and keep the machine turned off. Whenever you want to fax a paper document, turn the machine on and send it in the usual way. Just remember to turn the fax machine off when you receive the delivery confirmation message.
No. If the fax line has an associated ADSL line, it is not possible to activate the Number Portability option (see the Terms and Conditions)
No (see the Terms and Conditions)
No. As soon as your number is ported, the temporary number issued to you by Messagenet will no longer be usable and FAXin will become active on your old fax number.
Yes. Only if it is a single ISDN and there is NOT and ADSL line physically or contractually present on it.
No, Number Portability is only possible on tradition single lines or single ISDN lines.
Number Portability is a service that Messagenet can provide upon request and under specific conditions because it is an operator with a general authorisation to provide telephone service accessible to the public throughout the Italian territory issued by the Telecommunications department of the Ministero delle Attività Produttive.
To activate FAXin and keep your fax number, just follow these simple instructions:
As soon as you have made the payment, you will get an email from Messagenet containing a temporary number with the same prefix as your old number, and the instructions that explain how to start calling and receiving calls immediately.
When the documents arrive, Messagenet starts the Number Portability procedure, which takes about three weeks to complete. As soon as it is possible, we will send you a message with the actual date of passage from your temporary number to your old number. After this date, the temporary number assigned by Messagenet will no longer be available, and FAXin will become active on your old number.
The annual fee and the activation fee must be paid regardless of whether the service is used or not, and regardless of whether the procedure was successfully completed or not (for reasons that could NOT be controlled by Messagenet).
Upon request, Messagenet will refund the entire price paid for the FAXin service, only if the Number Portability procedure is not successfully completed and the following conditions occurred:
